Queueing Theory – The Network Pages

The golden rule of staffing in contact centers

Remember hearing: 'Please hold while you are connected to the next available agent'? Why not spend some of the time…

On Friday 11 October I went to Eindhoven for an interview with Onno Boxma.

You don’t want to wait in a theme park? We hired a mathematician to tell you the tips and tricks!

The internet is growing quickly. How can it remain as fast as it is now?

Everybody is talking about Bitcoin. But how does it actually work?

In two previous articles (part 1 and part 2), we have discussed the design of manufacturing plants. In particular, in…

Wireless communication networks play a crucial role in connecting laptops, smartphones,

In a previous article, we have seen that it is quite hard to design a manufacturing plant. We need to…

Manufacturing plants convert raw material into a final product. Think of cars, where the production line consists of a large…