Category Archives: Queueing Theory
Reducing ambulance response times
How does wireless communication work?
The golden rule of staffing in contact centers

Remember hearing: 'Please hold while you are connected to the next available agent'? Why not spend some of the time…
Interview with Onno Boxma
Consult a mathematician before you visit Disneyland

You don’t want to wait in a theme park? We hired a mathematician to tell you the tips and tricks!
The quest for a better Internet
Bitcoins and queues
Layered networks III: The math behind manufacturing plants design

In two previous articles (part 1 and part 2), we have discussed the design of manufacturing plants. In particular, in…