## The golden rule of staffing in contact centers

Remember hearing: 'Please hold while you are connected to the next available agent'? Why not spend some of the time…

Category Archives: Mathematical theory

Remember hearing: 'Please hold while you are connected to the next available agent'? Why not spend some of the time…

“159, 160, 177, 206 …”, we turn up the volume of the television to be heard above the noise of…

Modelling real-world networks!Have you ever wondered what mathematicians mean when they talk about mathematical models of real-life phenomena? And what can…

Traffic congestion is a huge problem in urban areas nowadays, road networks are becoming rather complicated to design and extending…

In de vakantiecursus van Platform Wiskunde Nederland (PWN) draaide alles om netwerken. De syllabus bevat materiaal voor docenten van het middelbaar onderwijs…

Alexander Grothendieck (1928—2014) is viewed by many as one of the greatest mathematicians of all time. He made contributions to…

Probability Theory is one of the most important tools for studying networks. Most things Probability Theory tries to explain are…