## The golden rule of staffing in contact centers

Remember hearing: 'Please hold while you are connected to the next available agent'? Why not spend some of the time…

Category Archives: Mathematical models

Remember hearing: 'Please hold while you are connected to the next available agent'? Why not spend some of the time…

Everybody is talking about Bitcoin. But how does it actually work?

Chemical reactions evolve in the same way as water flows through a network of rivers. Is it so simple actually?

Modelling real-world networks!Have you ever wondered what mathematicians mean when they talk about mathematical models of real-life phenomena? And what can…

Do you see the elephant in this picture? This is not so easy for a computer, even if it is…

Have you ever thought about a relation between chemistry and networks? Already from school courses we get the feeling that there…

Congested road networks are a big problem in many countries. Building more roads is not always the best solution to…

Most people, when asked about mathematics will (unfortunately) say it’s dull at best. Yet when you ask mathematicians what they…

Have you ever wondered what makes a video go viral? Or how it is possible that they can spread so…