The golden rule of staffing in contact centers
Remember hearing: 'Please hold while you are connected to the next available agent'? Why not spend some of the time…
Category Archives: Mathematical models
Bitcoins and queues
Zooming in a chemical reaction!
Chemical reactions evolve in the same way as water flows through a network of rivers. Is it so simple actually?
Complex networks
Modelling real-world networks!Have you ever wondered what mathematicians mean when they talk about mathematical models of real-life phenomena? And what can…
What does your Facebook network look like?
Have you ever wondered if you can visualise your Facebook network? And what do these networks have to do with…
An elephant in the room
Do you see the elephant in this picture? This is not so easy for a computer, even if it is…
From Atoms to Reaction Networks
Have you ever thought about a relation between chemistry and networks? Already from school courses we get the feeling that there…
Traffic congestion: Optimal tolling schemes
Congested road networks are a big problem in many countries. Building more roads is not always the best solution to…
Puzzle time!
Most people, when asked about mathematics will (unfortunately) say it’s dull at best. Yet when you ask mathematicians what they…
Why the whole world has seen Gangnam style
Have you ever wondered what makes a video go viral? Or how it is possible that they can spread so…